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frequently asked questions
How long will it take to lease my property?
We begin marketing your property the day it becomes available to rent and are available for inspections at times to fit in with people who are working and require after hours inspections. We are focused solely on finding you a qualified tenant in the quickest possible time.
When you find an applicant for my property, how do you qualify them?
We strive to provide you with the calibre of tenants that you want in your rental property. This includes: A 100 point identification check. A detailed tenancy database search Verification from their current/former landlords/agents Verification of their employment Verification that they can afford the rent and all other monies payable under the tenancy agreement. Unless you instruct otherwise, all tenancy applicants, once interviewed and reference checked by us, will be presented to you for approval before any tenancy documentation is entered into.
How quickly do you process the rent statements to property owners?
We pride ourselves on quick processing of rent statements. We close off our monthly accounts on the 2nd last working day of the month. Rent Statements will be posted or emailed to you on the next working day. Unless you instruct otherwise, your rent monies will be deposited into your bank account by electronic funds transfer (EFT) on the next working day after our monthly close off date. We can also arrange a mid-month payment on or close to the 15th of each month (depending on the day of week this is) should you request it.
How often, and how are property inspections conducted?
When your property is vacant, we inspect it at least once a week. During a tenant's occupancy, we carry out routine inspections every 4 months. When the tenants give notice of their intention to vacate the property we carry out a short pre-vacating inspection of the property to: ascertain if any essential work is required to make the property ready for re-letting, this minimises any down time waiting for repairs or upgrading. When the tenants vacate your property we carry out a detailed outgoing inspection. The inspection is done to ensure that the tenants return the property back to us in an acceptable condition. If damage is found or cleaning is necessary, we make the necessary deductions from the tenants' rental bond.
How are rental collections handled?
Our rent collection policies are as follows: All rents are due either weekly or fortnightly in advance If your tenant is 4 days late with their rent, they are personally phoned, emailed or sent a text message Tenants who are 8 days late with their rent are issued with a Notice to Remedy Breach(copy is forwarded to you) which allows them 7 days to bring the rent up to date (Legislated procedure) If the outstanding rent has not then been paid, we will contact you to advise you of the situation and to seek your instructions regarding possible termination of the tenancy.
Are you the cheapest property management business in the area?
Probably not. Because we believe we are the best Property Management business in Brisbane, we offer you a level of service unsurpassed in the industry. Therefore, we charge a competitive fee commensurate with the high quality of service we provide to our clients.
What if I want to sell my property.
Yes, we have "teamed up" with the best real estate sales companies in our market area to sell your property. For information on how we can help you sell your property, call or email us.
Why should I choose Shirley Tottle Property Management?
In two words, "Experience" and "Expertise". Our clients know that our people make the difference. Shirley Tottle Property Management business is owned and operated by Shirley Tottle who has trained many Property Managers in the industry. If you have a residential rental property in Brisbane, there is no better choice than Shirley Tottle Property Management .